SUBMIT A RETURN REQUEST
OUR POLICIES

All orders are subject to 1 day processing time and availability of stock.

 

Most products ship via USPS priority mail within the US.  For non-US customers, most products will ship first class international and priority international mail.  International customers are responsible for any and all customs duties, taxes, and restrictions.  USPS priority mail (domestic) is described as an average of 2-3 day delivery, however the post office does not guarantee any set delivery times.  International delivery times vary depending on country, most estimates are 5-10 days with exception to customs clearance delays.

 

In the event of a product selection being out of stock, we uphold an obligation to ship the backorder product the same or next available shipping day when our stock order reaches our facility.  Back orders are at times subject to manufacturer supply or production timing, in extreme circumstances product may take 2-3 weeks for delivery at our facility.

 

If you are unsure about a product's features, specifications, or warranty please ask before purchase, we are happy to help you out in any way possible.

 

Returns are subject to inspection and our discretion should the equipment bear evidence of tampering or abuse.

Please note that whenever possible we will work with our customers to help in instances where the wrong product is ordered or compatibility issues specific to an application are not immediately apparent.  Turnagain High Lights and its partners are not responsible for determining the application, application specifics, possible restrictions, or required add-on and fixes of product installations, these are the sole responsibility of the customer.

Returns are only accepted when there is an error in shipping or delivery of wrong product due to our error.

Any product clearly labeled in a specific application as ordered is only returnable unopened and unused with a 25% restocking fee plus shipping costs within 7 days or arrival.  Once opened or used, products are only covered by their warranty as we do not sell used equipment.

Returns due to incorrect addresses or incorrect address formatting are subject to additional shipping charges once corrected.  Buyers are responsible for supplying correct address and recipient information at time of purchase, we can not guarantee ability to change recipient or address information before processing and/or shipping.

 

Shipping:

All shipments are made from the US, not from ports in Asia!  Shipments are sent USPS priority, or USPS priority international.  US orders can expect deliveries in 2-3 days, international shipments are 4-10 days depending on country.

 

Warranty:

Lifetime warranty term covers ballasts for life.  Lifetime warranty term covers bulbs for life from failure and any non-uniform change in color or intensity.  Any and all associated hardware included with the kits is also covered under the lifetime warranty.  Buyer is responsible for providing faulty part for inspection and replacement upon request as serial numbers are tracked for quality control purposes.  Upon confirmation of faulty part, any replacement parts are issued free of charge to the buyer as soon as humanly possible (just pay shipping).

 

Proprietary Concerns:

AURORA, AURORA HID, and AURORA  35/55 watt high-output kits are not for sale anywhere else, by anyone else. The name, concept, and quality materials are the sole property of our company and not available to any other wholesale, manufacturing, or retail provider.  Resale and wholesale distributions are at our sole discretion and any deviation from this constitutes criminal forgery.  The quality, longevity, and scope of this product is our concept to provide the customer with the best possible performance in any HID conversion kit.

Any product descriptions and/or pictures on this website may not be used or reproduced on the internet  unless you have a written approval from Turnagain High Lights.  Failure to follow these guidelines will result in criminal charges being filed.
 

Disclaimer

We will do our best to notify you in advance if there are any systems on your vehicle that may cause issues that require work-around for proper function.  These instances are rare, but are getting more common on newer vehicles. If you receive a kit and you run in to any "system issues" we will provide all the support necessary to make that kit work properly for your vehicle at that time.  We can not catch 100% of these instances as manufacturers are adding new features to their vehicles every year, but we will do our best to make sure there are no surprises when installing your kit.

 

We strongly recommend using the following bulb colors for your headlights:  5,000K (bright white), 6,000K (bright white with a hint of blue), or 8,000K (50/50 white/blue).  It is at your discretion if you choose to go with a bulb color higher than 8,000K.  Turnagain High Lights will not be responsible for any traffic tickets you may recieve from local law enforcement if your headlights are too blue (or any other color) overall.

We offer a warranty on the workmanship of your lights for at least one year from date of completion.  Individual components are coverd under separate warranty specific to that product, only AURORA brand components carry a non-transferable lifetime warranty.  Any used, products supplied by the customer are completey void of any manufacturers warranty.  For that reason we only endorse our specific product line to ensure product longevity and compatibility.  Workmanship warranty does not cover damage sustained from vehicle accident or collision, natural causes, shipping, or improper installation.  Shipping damages are the responsibility of the shipping carrier selected by the customer, however we support you in any way possible.

There is no money back guarantee on parts, only a factory warranty.  Turnagain High Lights is not responsible for any personal injury or property damage due to improper use or illegal installation of any products.

 

Privacy Statement:

Turnagain High Lights is committed to protecting consumer privacy rights.  Turnagain High Lights will never release personal information concerning its customers under any circumstance unless required by law or legal proceeding. Turnagain High Lights does not sell customer information or usage statistics.

SEND RETURNS TO:

Turnagain High Lights

PO Box 671102

Chugiak, Alaska 99567

907-903-9310

Site design and development © 2013 D'zine Alaska

CONTACT US

17402 Stonewood Pl
Eagle River, Alaska 99577

907-903-9310 phone

 

  • w-facebook
  • w-tbird

Site design by D'zine Alaska